Volunteer Manager

Salary:  £27,000 - £33,000 per annum depending on experience 
Contract and hours: This is a permanent contract. A working week is an average 35.5 hours. Full or part time options available with flexible working hours considered. Immediate start possible.  
Location: Hybrid working at the JLGB Office in London (E18) and at home. Will require travel around Greater London and project locations nationally.  

 About us 

JLGB is a modern, thriving, innovative and award-winning national youth organisation that is a model of professional youth work for over 125 years. Through a diverse range of experiences and activities JLGB seeks to enrich the lives of young people through its local, regional and national framework. JLGB removes barriers to participation by providing positive activities within a fun, friendly, safe and structured environment, that meet the religious and cultural needs of the Jewish community. 

The Role 

Adult volunteers are central to the success of JLGB. This exciting new role will oversee the recruitment, training and retention of volunteers across JLGB’s wide range of youth activities and programmes including weekly groups, the Duke of Edinburgh’s Award, summer and winter camps.  

We’re looking for a talented, dynamic, and professional Volunteer Manager to join our team. This is a new role and the successful candidate has the potential to shape and lead on the design and development of the organisation's strategy.  We welcome applications from candidates looking for their next step up the ladder to develop their skills in collaboration with a growing organisation.  

The right candidate would be someone who can work flexibly and demonstrate an understanding and commitment to our organisational values. As someone who is passionate about volunteering and the impact volunteers have on communities you will be excited to work in a vibrant team and embed quality volunteering practices across all our programmes. You will lead on the design and implementation of our volunteer strategy, enhancing our volunteer experience and increasing our volunteer contribution. You will collaborate with the team across the charity to identify the needs of the organisation and any potential new volunteering opportunities. You will be a persuasive and dynamic ambassador for our charity with exceptional organisational skills that will ensure the successful implementation of JLGB’s youth programmes through a motived volunteer workforce. 

Responsibilities will include:  

• With the executive management team, design and implement a volunteering strategy for the organisation that supports its ambitions to significantly increase the contribution of volunteers. 
• Oversee the recruitment, training, management and retention of all volunteers and the continual development, implementation and maintenance of all volunteer management policies and procedures, including induction and training, support, development, health and safety, reward and recognition. 
• Take responsibility for developing and shaping the volunteering experience using JLGB’s integrated volunteer management system. 
• Ensure the Volunteer network are aware and adhere to JLGB safeguarding, health and safety and GDPR policies and procedures  
• Grow and maintain positive relationships with stakeholders and community partners both locally and nationally to support our projects through volunteering  

• To review, update and promote new and existing volunteer roles that supports the attainment of the strategy and attainment of KPIs 
• Through effective recruitment and deployment ensure there are sufficient volunteer resources that support JLGB programmes to include planning, organising, delivering a volunteer roster for all programmes. 
• To explore all new recruitment channels to increase awareness of volunteering opportunities. 
• To keep volunteers informed and updated on the organisation’s work  
• Undertake regular visits to projects in your remit to build relationships with the network to monitor quality of delivery and support needs.  

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. 

We are looking for some of the following attributes in the successful applicant, you may be more experienced in some areas than others.  We are interested in experience that’s both job-related or gained through other areas of your life. 

• At least two, ideally three, years' experience of working in a volunteer management/development role 
• Excellent volunteer and stakeholder engagement skills, ability to build relationships and maintain them with people at all levels and situations 
• Outstanding communication and people skills, with high levels of emotional intelligence and resilience 

• Strong written, verbal and numerical skills 
• Ability to inspire and motivate others 
• You are highly organised, data and IT savvy, and efficient with your time.  
• You have excellent project management skills, the ability to multitask and thrive in a busy environment 
• A team player, willing to get involved and work collaboratively across teams 

• You are great at networking, running meetings and events 
• Innovative and creative, ability to initiate and grow ideas to implement across your remit 
• Committed to equality, diversity and inclusion 
• Committed to promoting the safeguarding of children and young people 
• Committed to the mission and values of JLGB 

• A full UK driving licence 

You may also have 

• Experience of working with or in youth organisations 
• Experience of working with individuals from a wide range of cultural and faith backgrounds 
• In depth knowledge of best practice and relevant legislation concerning the management of volunteers 

Successful candidate will be required to be flexible in their approach. The work will include some evenings, Sunday and weekend work as well as school holiday residential programmes. 

What you’ll get in return 

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of young people. 

We offer 28 days leave plus bank and public holidays (this includes directed leave for Jewish high holy days), rising by 1 day for each completed year of service to a maximum total of 34 days leave. 

Employer and employee contribution to pension following successful probation period, in line with auto-enrolment pension requirement, 3% employer contribution 

Hybrid working, offering a flexible combination of office and home-based working. 

We have a flexible policy for working hours and offer TOIL where staff are required to start early, finish late or work on a Sunday, so that you can reclaim these hours at another time. 

 
How to apply? 
We know sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for job if they don’t tick every box. If you’re excited about working for us, and have most of the skills or experience we’re looking for, please go ahead and apply. You could just be what we’re looking for 

Please submit your CV and covering letter, of no more than two pages, demonstrating what you would bring to the role in terms of your skills and experience by answering the following 4 questions. 

1. This role will include developing and mobilising volunteer networks. Tell us about a time when you’ve previously done this, what were the challenges?
2. What does best practice volunteer management look like?
3. How have you previously used digital technology to build and sustain stakeholder networks? 
4. Tell us about your values and how these align to those of the JLGB 

Please state any preferences for flexible working options in your covering letter.  

Send your CV and covering letter to vacancies@jlgb.org 

We reserve the right to close this recruitment process early should we receive a high volume of applications.  

For an informal and confidential conversation about this position please email vacancies@jlgb.org with your contact details, and suitable times to chat and a member of the executive team can call you back. 

Additional information 

Our staff team are currently based at our London Head Office (E18), although you may be asked to occasionally work at various locations to manage projects and volunteers as part of your duties.  

Our offices are based in East London and we thrive on working closely together. Ideally you would be willing to meet team members at our offices for co-working more frequently, but we will be flexible for the right candidate. 

All roles at JLGB are subject to a satisfactory Enhanced Disclosure and Barring Check, either a current or new application that can be made through JLGB. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

The JLGB recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation, age or neurodiversity. 

If you need us to make an adjustment or provide additional support as you apply for a role, please email vacancies@jlgb.org 

Please note all our posts require candidates to have the Right to Work in the UK at the time of applying.